A lot of transformation programmes make the same mistake.

They gather a load of requirements, throw them over the fence to an SI, and then act surprised when everyone spends the next 12 months arguing about what was actually meant.

This role exists to stop that happening.

My client is looking for an experienced SuccessFactors SME to support a critical phase of a wider transformation programme. The focus is on validating requirements, challenging assumptions, and helping the business understand where SuccessFactors aligns to their needs and where it doesn't.

You'll be working closely with HR stakeholders, reviewing requirements already gathered, assessing them against standard SuccessFactors capabilities, and helping establish a clear, agreed scope before delivery progresses.

What you'll be doing:

• Reviewing existing HR requirements and assessing them against SuccessFactors capabilities
• Identifying gaps, assumptions, and areas requiring clarification
• Working closely with HR stakeholders to agree future-state processes and requirements
• Supporting and challenging the SI's interpretation of requirements where necessary
• Producing clear outputs around scope, decisions, impacts, and future-state operating models
• Helping establish a solid foundation for the next phase of the programme

What you'll need to apply:

• Strong SuccessFactors functional and solution knowledge
• Experience operating at SME, Lead Consultant, or Architect level
• Ability to engage credibly with HR and business stakeholders
• Experience supporting discovery, assessment, blueprint, or Phase Zero activities
• Someone comfortable providing challenge and independent recommendations

This is a contract running from June through to October and equates to approximately 20 days of work across the engagement so if you're someone already consulting or working across multiple assignments then this is a great fit. £650-700 per day outside IR35. 

Interested, hit the link in the advert to apply or get in touch for more information. 

Not every engineer wants to spend six months building features they'll never see customers use.

Some prefer getting closer to the problem.

I'm working with an early stage AI startup looking for a Forward Deployed Engineer to work directly with customers, helping them unlock value from the platform while shaping the product along the way.

This is a role for someone who enjoys variety. You'll spend time understanding customer challenges, designing solutions, building integrations, deploying features, and feeding real world insight back into the product team.

If you've ever found yourself wanting more influence over what gets built (and why) you'll probably enjoy this.

What you'll be doing:

• Working directly with customers to understand requirements and solve technical challenges

• Building integrations, automations, and bespoke solutions

• Developing new product features and MVPs where needed

• Working across APIs, AI tooling, and third party systems

• Acting as the bridge between customers and engineering

• Helping shape the product through direct exposure to user problems

What you’ll need to apply:

• Strong software engineering fundamentals

• Solid Python experience

• Comfort working across the stack (React, TypeScript, and Node.js are all useful)

• Experience building AI-enabled products, LLM applications, or automation workflows

• Strong communication skills and the ability to work directly with customers

• A desire to work where you’ll be have ownership, autonomy, and figuring things out

This role is based in New York with hybrid working on offer but you'll need to be comfortable spending time with customers when required. The base salary ranges from $120,000-£270,000 depending on experience.

If you're the sort of engineer who enjoys solving real customer problems rather than being several layers removed from them, then hit the link in the advert to learn more.

Most Heads of IT Service Delivery roles are really just “keep the lights on and attend meetings” jobs dressed up with a longer title.

This one’s a bit different.

My client needs someone to become the operational face of IT across the business. Someone who can take ownership of service delivery, build trust with stakeholders, and bring a bit more structure and accountability into the support function.

This is a role in a multi-site environment and you’ll be leading both the Service Desk and Regional Engineering teams, with two direct reports sitting underneath you.

There’s a decent team already in place. What they need now is someone who can step in, provide leadership, improve visibility across IT operations, and help ensure the business feels supported by IT rather than frustrated by it.

What you’ll be doing:

• Leading the IT Service Delivery function across support desk and regional engineering teams
• Acting as the go-to IT contact for the wider business
• Managing operational performance, SLAs, KPIs, and service improvements
• Supporting resource planning and workload management across teams
• Leading major incident management and service governance activities
• Working closely with suppliers and third parties to ensure service standards are met

What you’ll need to apply

• Strong experience leading IT Service Delivery or Support functions
• Experience managing Service Desk and/or Field Engineering teams
• Someone commercially aware who can operate confidently with stakeholders across the business
• Good understanding of ITIL and service management best practice
• Comfortable operating in fast-moving, multi-site environments
• Someone proactive who’s happy taking ownership rather than waiting to be asked

This is an initial 6 month contract paying £600-650 OUTSIDE IR35 plus expenses.

Interested? Hit the link in the advert to apply or get in touch for more information.