Group Company:

Group

Department:

IT

Job Title:

Business Systems Lead (ERP)

Reports to:

Head of IT

Location:

Sheffield (Atlas)

Site/hybrid working:

Hybrid

Role purpose:

To lead the support, optimisation, and continuous improvement of the Group’s ERP platform, ensuring stable and effective operation of SAP across all business units.

The role is responsible for providing functional expertise, supporting business-critical processes, managing integrations and enhancements, and working closely with stakeholders to maximise the value of SAP.

In addition, the role will contribute to the development of the Group’s ERP roadmap, supporting future platform evolution and knowledge continuity within the ERP function.

Dimensions:

• Work within small IT Team of 6 (2 x SAP, 2 x App Developers and 2 x Support / Infrastructure)
• Primary responsibility for functional support and optimisation of SAP ERP across multiple Group companies
• Support for core modules including Finance, Materials Management, Production Planning, and Sales & Distribution
• Collaboration with external support partners, and integration providers
• Contribution to ERP strategy and transformation initiatives
• No direct reports initially, with potential for future team leadership responsibilities

Key Accountabilities:

ERP Operational Support

• Provide functional support and issue resolution across SAP modules
• Act as escalation point for complex or cross-functional SAP issues
• Support critical business processes including order-to-cash, procure-to-pay, production, and financial close
• Maintain system availability and performance in collaboration with the infrastructure team

Process Improvement & Enhancements

• Identify and implement opportunities to improve ERP-enabled business processes
• Gather business requirements and translate into functional specifications
• Coordinate testing, deployment, and change control activities
• Maintain accurate system and process documentation

Integration & Data Management

• Support ERP integrations including EDI, reporting extracts, and third-party interfaces
• Monitor and troubleshoot interface and data flow issues
• Ensure data quality and consistency across SAP processes

Stakeholder Engagement

• Build effective relationships with business stakeholders across Group companies
• Provide guidance, training, and support to ERP users
• Promote standardised processes and best practice system usage

ERP Strategy & Knowledge Continuity

• Support ERP roadmap development and evaluation of future platform options
• Contribute to ERP transformation initiatives and projects
• Capture and retain ERP knowledge through documentation and knowledge transfer

Knowledge, Skills and Experience:

Knowledge & Experience

• Demonstrable experience supporting ERP systems within manufacturing, supply chain, or distribution environments
• Functional knowledge across key ERP processes such as finance, procurement, production, and sales
• Experience working with system integrations, EDI, or interface-based data exchange
• Experience engaging with business stakeholders to deliver system improvements
• Exposure to ERP change or transformation initiatives (desirable)
• ABAP Experience (Desirable but not essential)
• Experience with SAP environments

Skills

• Strong analytical and problem-solving skills
• Ability to understand and map business processes
• Excellent communication and stakeholder management capability
• Ability to balance operational support with improvement initiatives
• Structured documentation and knowledge management approach
• Collaborative team-working style

Personal Attributes

• Proactive and improvement-focused mindset
• Ability to operate independently and take ownership
• Detail-oriented with strong focus on data accuracy
• Adaptable and comfortable working in evolving ERP landscape

Special Features:

Occasional ad-hoc travel as required

I acknowledge the above role expectations and understand that these requirements may alter within reason, and as commensurate, with the role and level.

Job Holder Signature:    ………………………………………………

NAME

Date:            ………………………………………………

Responsible Director:

COO

Report To:

Head of Data

Direct Reports:

N/A

The Business Analyst is responsible for gathering and analysing business requirements for the SAP ECC to SAP S/4HANA migration project. The role involves acting as a liaison between business stakeholders and technical teams to ensure that the solution aligns with business needs and project objectives. The Business Analyst will work closely with functional teams, IT, and external consultants to define requirements, conduct gap analysis, and support the overall design and implementation of the new system.

• Project Scope: Working across multiple business functions (Finance, Supply Chain, Procurement, etc.) to gather and define requirements for the SAP S/4HANA system, ensuring that business objectives are met.
• Stakeholder Engagement: Engaging with business stakeholders at all levels to ensure their needs are captured and reflected in the solution design.
• Collaboration: Working closely with IT teams, external consultants (System Integrator), and functional leads to ensure that business requirements are translated into functional specifications and system configurations.
• Geographical Scope: Supporting business units across different regions (e.g., UK, Australia) in capturing their specific requirements and ensuring alignment with the global project goals.

• Work with business stakeholders to gather and document detailed business requirements for the SAP S/4HANA system.
• Facilitate workshops and meetings to capture functional requirements and identify areas where the new system can streamline processes or add value.
• Ensure that business requirements are clearly articulated and documented, providing a basis for system design and configuration.
• Conduct a thorough gap analysis between the current SAP ECC system and SAP S/4HANA, identifying any functional or process gaps.
• Work with business users to understand where customisations or changes to business processes may be required and propose solutions.
• Map current business processes and workflows, ensuring alignment with SAP S/4HANA’s capabilities and best practices.
• Collaborate with the Business Process Analyst and functional teams to ensure that processes are optimised and meet the business’s strategic goals.
• Translate business requirements into functional specifications that can be used by technical teams to configure the SAP S/4HANA system.
• Work with the System Integrator (SI) to ensure that the proposed solution aligns with business needs and SAP best practices.
• Support the Quality Assurance (QA) Manager in developing test cases and scenarios based on the business requirements.
• Participate in User Acceptance Testing (UAT) to ensure that the system meets business expectations and address any issues raised during testing.
• Serve as a point of contact for business stakeholders throughout the project, ensuring clear and consistent communication about project progress, requirements, and changes.
• Regularly update key stakeholders on project status, risks, and issues, and facilitate decision-making when required.
• Provide support post-go-live to ensure a smooth transition to SAP S/4HANA, addressing any concerns or issues raised by business users.
• Ensure proper documentation of new processes and systems, and assist in user training and adoption where necessary.

Skills/Knowledge/Personal Attributes:

• Business Analysis Expertise: Strong understanding of business analysis methodologies and tools, with the ability to gather, document, and translate business requirements into functional specifications.
• ERP Knowledge: In-depth understanding of ERP systems, particularly SAP ECC and SAP S/4HANA, with a focus on functional areas such as Finance, Procurement, and Supply Chain.
• Industry Knowledge (Preferred): Experience in the book or publishing industry, with insight into its specific financial processes and challenges, particularly around royalty accounting, rights management, and financial reporting.
• Process Mapping Skills: Ability to map current business processes and identify opportunities for improvement or alignment with SAP S/4HANA best practices.
• Stakeholder Engagement: Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels and facilitate workshops or meetings.
• Analytical Thinking: Strong analytical skills with the ability to conduct gap analysis and propose practical solutions that meet business needs.
• Collaboration and Teamwork: Ability to work effectively in a cross-functional team environment, collaborating with business users, IT teams, and external consultants.
• Attention to Detail: Meticulous attention to detail in gathering requirements, developing documentation, and ensuring accurate translation into technical specifications.

Experience:

• Business Analysis Experience: 5-7 years of experience in business analysis, ideally within ERP implementations or migrations (SAP ECC or SAP S/4HANA).
• SAP Project Experience: Proven experience working on SAP projects, including gathering requirements, performing gap analysis, and supporting system design and testing.
• ERP Knowledge: Deep understanding of SAP ECC and SAP S/4HANA functionality, with experience in working with core modules (e.g., Finance, Supply Chain, Procurement).
• Stakeholder Management: Experience engaging with senior stakeholders and business users to capture requirements and ensure alignment with project objectives.
• Testing and UAT: Experience supporting User Acceptance Testing (UAT) and validating that the solution meets business requirements.
• Documentation and Reporting: Strong experience in creating clear and comprehensive documentation, including functional specifications, business requirements, and process maps.